Cancellation and refund policy

Last updated: 20 October 2026

Before provider acceptance

A customer who wishes to withdraw a service request should notify Katuwang or the provider promptly. Any future booking rules, including whether a request can be canceled without charge, will be shown before a booking is confirmed.

After confirmation

If a provider has accepted a booking, cancellation arrangements will depend on the agreed terms, scheduling, expenses already incurred, and applicable consumer protection law. Any non-refundable amount or cancellation fee must be disclosed before agreement.

Service problems

If a completed service is materially different from what was agreed, customers should raise the concern promptly and provide relevant details. A resolution may involve correction of work, a partial adjustment, or a refund where appropriate under the agreement and applicable law.

Refund processing

Where a refund becomes due following an approved payment, its processing method and timing will depend on the actual payment channel and applicable payment provider procedures. Katuwang will not promise a specific refund timeline before payment arrangements are finalized.

Contact

For questions about a service arrangement, contact Katuwang's official Facebook page. Business address: 107, Zone 3, PC Hill, Rosary Heights I, Cotabato City, Philippines.